Sample Site. No Counseling is offered here.

Technical difficulties during a session

1. Your therapist will wait 5 minutes to see if you can reconnect the session
2. He or she will attempt to contact you by phone
3. If you do not receive a phone call after 5 minutes, or you are away from your phone, please call your therapist
4. Together, you and your therapist will determine whether it is best to
1. Work on solving the technical problem together.
2. Finish the session over the telephone.
3. Postpone or cancel the remainder of the session.

Common problem areas

• Power - computer, monitor, webcam, etc. will not turn on.
  
  1. Plug something else into the same outlet to make sure that the outlet is working.
  2. Check the manufacturer's website for that product
• Hardware- problems with my computer, monitor, keyboard, mouse, webcam, etc.
  1. Check all connections to ensure they are secure...Disconnect and reconnect them for double assurance.
  2. Turn everything off, wait 5 seconds and turn everything on again. This helps the computer and hardware to reset itself
  3. Check the manufacturer's website for that product
• Software- problems with email, chat software, webcam software, Windows®etc.
  1. Close the program and reopen it.
  2. Restart the computer.
  3. If possible, uninstall the software and reinstall it.
  4. Check the manufacturer's website for that product

• Webcam-Logitech
  
• Email-Yahoo
  
• Computers-Dell