ACA 2005 Code of Ethics - Draft Copy

limitations of using technology applications in the counseling process. Applications

include but are not limited to computer hardware and software, telephones, the

World Wide Web, the Internet, on-line assessment instruments and other

communication devices.

counseling services, counselors determine that

(1) clients are intellectually, emotionally, and physically capable of using the

application;

(2) the application is appropriate for the needs of the clients;

(3) clients understand the purpose and operation of the application; and

(4) clients are satisfied with the experience.

such experiences or client is dissatisfied with them, a referral is made to provider of

more traditional services.

libraries, for using technology applications.

applications does not violate the laws of any local, state, national or international

entity and observe all relevant statutes.

using technology applications, particularly when the use of such applications

crosses state or national boundaries.

informed consent, counselors do the following:

(1) Address issues related to maintaining the confidentiality of electronically

transmitted communications.

(2) Inform clients of all colleagues, supervisors and employees, such as

Informational Technology (IT) administrators, who might have authorized or

unauthorized access to electronic transmissions.

(3) Urge clients to be aware of all authorized or unauthorized users including

family members and fellow employees who have access to those computers.

(4) Inform clients of relevant statutes governing the practice of a profession over

state lines or international boundaries.

(5) Use encrypted Web sites and e-mail communications to help ensure

confidentiality when possible.

(6) When the use of encryption is not possible, counselors notify clients of this

fact and limit electronic transmissions to general communications that are not

client-specific.

(7) Inform clients if and for how long session notes and transcripts are

maintained

(8) Discuss the possibility of technology failure and alternate methods of service

delivery

hotline, when the counselor is not available.

(10) Discuss time zone differences, local customs, and cultural or language

differences that might impact service delivery

(11) Determine whether counseling services provided from a distance are covered

by the clients insurer.

Wide Web (the Internet) do the following:

(1) Regularly check that electronic links are working or hot and professionally

appropriate

(2) Establish ways client can contact the counselor in case of technology failure

(3) Provide electronic links to relevant state licensure and professional

certification boards to protect consumer rights and facilitate addressing

ethical concerns

(4) Establish a method for verifying client identity

(5) Obtain the written consent of the legal guardian or other authorized legal

representative prior to rendering services in the event the client is a minor

child, adult who is legally incompetent, or an adult incapable of giving

informed consent

(6) Strive to provide a site that is accessible to persons with disabilities

(7) Strive to provide translation capabilities for clients who have a different

primary language while also addressing the imperfect nature of such

translations.

(8) Assist clients in determining the validity and reliability of information found on

the World Wide Web and other technology applications.